Trengo makes managing WhatsApp Business easy.
If you still want to receive a response later on, please respond to this message with “Yes” and we will get back to you as soon as we can. If you still want an answer from us, please respond with a thumbs-up (👍) to this message! We will answer your question as soon as possible!Īt this time, it is not possible for us to respond to your question. For instance: “Hi, Team Trengo.Įxample 2: Oops! We were unable to answer your question in time. You can personalize these templates in predetermined parts of the message. Examples of these messages include shipping information, payment updates, or appointment reminders. These can only be sent to people that have opted in to these notifications. What is a WhatsApp Business message template?Ī WhatsApp Business template message is a standardized and approved (by WhatsApp) message that companies can use to send out notifications or customer service messages. Three examples of WhatsApp Business templates for after 24 hours.Examples of WhatsApp Business template messages.Conditions for WhatsApp Business templates.What is a WhatsApp Business message template?.In this blog, you’ll learn all about these WhatsApp Business template messages. These are also known as Highly Structured Messages. If you want to approach a customer, you can only do so by using so-called WhatsApp Business template messages. Without this measure, we would all need spam filters to protect us from all the daily “20% DISCOUNT!!1” messages. Why? Well, because WhatsApp doesn’t want you to spam its users. For that reason, you can answer your customer’s questions, but you can’t be the one to reach out to them first. This is the case because WhatsApp Business was created for teams to offer customer service.
If you’re using WhatsApp Business, you may have noticed that it’s not possible to initiate a conversation with a customer.
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